Independent Living Support

Client Information Sheet

Age Concern Deal Centre for the Retired Ltd operates an Independent Living Support Scheme designed to help maintain your independence by providing support designed to enable you to remain in your own home for as long as possible.

We recognise that everyday household tasks can become difficult for older people and we have developed this service to support you when this happens.

We can provide support (weekdays 9.30 – 4.00 pm) with the following:

Shopping – we can escort you, do your shopping for you or assist with online orders.

Light Cleaning – washing up, dusting, vacuuming and other light cleaning duties. Laundry (using your own facilities) – machine washing clothes, drying and ironing.

Food preparation – we can assist with light cold snacks eg. Sandwiches or support you in your preparations for entertaining visitors.

Visits outside the home – we can escort you to medical appointments or social events (mileage charge applies - 0.40p per mile over 5 miles)

Please note – we do not provide any aspect of personal care.


Our charge for this service is £14.00 per hour (or part thereof) (will increase from 1 April), invoices will be sent to you or your representative once a month for cheque or BACS payment to the Deal Centre.

What you can expect from us:

Support from trained staff who have been fully CRB checked and are experienced in working with older people.Wherever possible we will ensure that your support worker remains the same; however, if we have to make a change we would notify you as soon as we can. If you have to cancel your support visit we would ask that you contact the Deal Centre as soon as possible.

Contact details: The Deal Centre 01304 372608 Opening hours: 9.00 – 4.00 Mon – Fri.

or email


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